Questions? Call or Text: (520) 544-7700
To our wonderful Ina Road Animal Hospital clients,
as the Corona virus outbreak continues to evolve and improve, we are changing some protocols in order to provide in-person veterinary visits and keep the health and safety of our clients and staff as a top priority.
To keep up to date with changes, download our app, IRAH Pet Connect. You can text directly from the app, request appointments, medication refills, and get notifications about upcoming changes.
Dependent upon our staff availability, we may prioritize ill patient appointments over wellness appointments, and of course, always emergencies first. We may call to reschedule wellness appointments, elective anesthetic procedures or follow-up lab work if appropriate. Thank you for your continued support during this time of stress.
Cleaning & Disinfecting
We have always actively cleaned and disinfected all areas of the hospital, but we have increased these efforts. Our lobby will be sanitized regularly, especially high-touch surfaces. We will also continue sanitizing exam rooms between patient visits.
Cancelling Your Pet’s Appointment
If you cannot keep your pet’s scheduled appointment, please call us with as much notice as possible, so that we have the opportunity to see another sick pet at that time.
Checking In & In Person Veterinary Exams
When you arrive for your visit, we ask that you call or text us at (520) 544-7700 to let us know you have arrived. We will ask you to wait in your car while our staff completes all necessary check-in paperwork. Once this is done, a staff member will get a medical history from you from your car and then escort you and your pet to an exam room for examination. This will allow us to minimize the number of people in our hospital lobby and treatment rooms. We will allow (1) family member to be with the pet inside the clinic. To maintain the health and safety of our staff, masks will be required whenever staff are in the exam room with you. If you cannot or will not wear a mask, you will be asked to remain in your car while we exam your pet. Please remain in the exam room during the duration of our visit with us. You may still choose to have us perform curbside appointments if you are more comfortable outside.
We will still be performing curbside for pickups of your pet’s medication or food — call us to charge out over the phone and we will bring your purchases to your vehicle.
Pets With Long Term Medications
Please be sure you have medication supplies for at least 7 days. This includes cardiac, insulin, asthma and allergy medications, flea and tick preventatives, heartworm preventatives etc.
For refills, call or text 520-544-7700. You can also submit medication refill requests on our app IRAH Pet Connect. **Please keep in mind, Ina Road Animal Hospital has a 24 hour policy for refills. Our staff will be experiencing a high volume of calls and medication requests, so please keep this in mind and know that we are doing our best to get your pet’s medication approved and filled for you as quickly as possible.**
If you have a cough, runny nose, sore throat, fever, or difficulty breathing, we ask that you reschedule your pet’s appointment until you are feeling better.
Please do not come to the office if you are currently quarantined or actively sick. Delay routine care items until you are well. If your pet is sick, we will provide as much care as possible. Please call or text us and we determine the best course of action for you and your pet. If possible, have a family member bring the pet o the clinic for you.
Human to Animal Virus Risk
We’re still here to see your pets - and there is no evidence suggesting pets can contract the current Corona virus, or share it with other pets. They may act as yet another surface to spread it, so if you are sick, limit your contact with your pets. The AVMA urges caution and says anyone who has symptoms of COVID-19, the infection caused by the virus, should limit contact with animals and have another member of the household feed, exercise and play with pets; wear a medical mask around service animals; avoid sharing food with pets; avoid face-to-face contact and hugs; and wash hands before and after any contact with pets.
American Veterinary Medical Association (AVMA) update from 3/14/2020: “No evidence has been generated suggesting that dogs and cats can get sick from exposure to COVID-19 or transmit the disease.”
Whew! This is a tough time, but the more we can do to limit viral exposure to our more at risk populations, the less of a challenge our human healthcare teams will have.
Thank you in advance for your patience and understanding, as these measures will surely increase wait and hold times for our valued clients. Together, we will work through this event. If you have any questions, please call or email us. As the situation is fluid, we will continue to provide updates as they are available.
Thank you for your help!
Brenda Reed, DVM
Liane Devey, DVM
Julie Johnston, DVM
Gurushabd Khalsa, DVM
Ina Road Animal Hospital
7320 N La Cholla Blvd. #114
Tucson, AZ 85741