Questions? Call or Text: (520) 544-7700
To our wonderful Ina Road Animal Hospital clients,
In response to the Corona virus outbreak, we are implementing some protocols to maintain the all-important Social Distance.
To keep up to date with changes, download our app, IRAH Pet Connect. You can text directly from the app, request appointments, medication refills, and get notifications about upcoming changes.
Following CDC guidelines, we will be making some protocol adjustments to increase the safety to our clients, staff and patients. We will make every effort to continue to provide high quality medicine to your beloved cats and dogs during this global health crisis. At this time, Ina Road Animal Hospital does not have any intention of closing, unless mandated by the State of Arizona.
Dependent upon our staff availability, we may prioritize ill patient appointments over wellness appointments, and of course, always emergencies first. We may call to reschedule wellness appointments, elective anesthetic procedures or follow-up lab work if appropriate. Thank you for your continued support during this time of stress.
Cleaning & Disinfecting
We have always actively cleaned and disinfected all areas of the hospital, but we have increased these efforts over the past week. Our lobby will be sanitized regularly, especially high-touch surfaces. We will also continue sanitizing exam rooms between patient visits.
Cancelling Your Pet’s Appointment
If you cannot keep your pet’s scheduled appointment, please call us with as much notice as possible, so that we have the opportunity to see another sick pet at that time.
Checking In & Curbside Service
When you arrive for your visit, we ask that you call or text us at (520) 544-7700 to let us know you have arrived. We will ask you to wait in your car until we call or text you back to check directly into your exam room. A staff member will escort you and your pet to their designated waiting room. This will allow us to minimize the number of people congregating in our hospital lobby. We ask that you please limit the number of people per visit to 1 adult (over 18 years of age) who is listed as an Owner on your pet’s medical chart.
The same routine will be applied to pickups of your pet’s medication or food — call us to charge out over the phone and we will bring your purchases to your vehicle.
If you have worries and wish to stay outside, we will bring your pet inside and collect a history from you over the phone. We will evaluate your pet and perform any approved treatments, then call you to charge out over the phone, and discharge you from the parking lot. We want you to feel safe and cared for to the best of our abilities. Just let the staff know when scheduling the appointment and call from the parking lot upon arrival.
During Your Pet’s Exam
We will try to maintain social distancing and will be avoiding handshaking. We will obtain your pet’s history in the exam room. Based on the reason for your pet’s visit, we may perform the examination of your pet in our hospital treatment area. This will allow our staff to reduce public contact.
For follow-up and recheck appointments, we may offer to perform those via text and/or video if appropriate for your pet. We will collect any recheck fees for these appointments over the phone
We also have the ability to email your pet’s records in the event of a statewide quarantine.
Pets With Long Term Medications
Please be sure you have medication supplies for at least 14 days. This includes cardiac, insulin, asthma and allergy medications, flea and tick preventatives, heartworm preventatives etc. Be sure you have a minimum of 2 weeks of dog and cat food, plus treats and cat litter.
For refills, call or text 520-544-7700. You can also submit medication refill requests on our app IRAH Pet Connect. **Please keep in mind, Ina Road Animal Hospital has a 24 hour policy for refills. Our staff will be experiencing a high volume of calls and medication requests, so please keep this in mind and know that we are doing our best to get your pet’s medication approved and filled for you as quickly as possible.**
If you have a cough, runny nose, sore throat, fever, or difficulty breathing, we ask that you reschedule your pet’s appointment until you are feeling better.
Please do not come into the office if you are currently quarantined or actively sick. Delay routine care items until you are well. If your pet is sick, we will provide as much care as possible. Please call or text us and we determine the best course of action for you and your pet. If possible, have a family member bring in the pet for you.
Human to Animal Virus Risk
We’re still here to see your pets - and there is no evidence suggesting pets can contract the current Corona virus, or share it with other pets. They may act as yet another surface to spread it, so if you are sick, limit your contact with your pets. The AVMA urges caution and says anyone who has symptoms of COVID-19, the infection caused by the virus, should limit contact with animals and have another member of the household feed, exercise and play with pets; wear a medical mask around service animals; avoid sharing food with pets; avoid face-to-face contact and hugs; and wash hands before and after any contact with pets.
American Veterinary Medical Association (AVMA) update from 3/14/2020: “No evidence has been generated suggesting that dogs and cats can get sick from exposure to COVID-19 or transmit the disease.”
What is recommended at this time?
1. Do not be afraid of your pets!
2. Do not share food, dishes, or utensils with your pets.
3. Do not allow your dog to lick your face. Do not kiss your dog on the face.
4. Wash your hands. Wash your hands. Wash your hands.
5. The virus may potentially live on surfaces for up to 6 days, this might include your dog. With your pets, please practice the same degree of social spacing from other dogs and people outside of your household as you would with yourself.
Whew! This is a tough time, but the more we can do to limit viral exposure to our more at risk populations, the less of a challenge our human healthcare teams will have.
Thank you in advance for your patience and understanding, as these measures will surely increase wait and hold times for our valued clients. Together, we will work through this event. If you have any questions, please call or email us. As the situation is fluid, we will continue to provide updates as they are available.
Thank you for your help!
Brenda Reed, DVM
Liane Devey, DVM
Julie Johnston, DVM
Gurushabd Khalsa, DVM
Ina Road Animal Hospital
7320 N La Cholla Blvd. #114
Tucson, AZ 85741